February 26, 2016
I am finally sitting at the gate waiting for my departure.
It has been a long road to get to this stage. I finally found day tours that
cater to people with disabilities in both the Algarve and Lisbon area. I feel
confident that it will be fun and relatively stress free. The white hatters
were extremely helpful when I arrived at the YYC terminal, as usual, bringing me to
the KLM check-in counters as I was at the other end of the terminal.
My first contact with KLM was not the best experience. I
think some of their staff could use some sensitivity training. When I told the
checking agent I needed help with my bags, she looked at me as though I had two
heads. The other gentleman was a little more with it. She started to clue in a
little as she brought me to the gate. She insisted that I walk to the security.
It was only the lovely ladies in line that told me to go ahead that understood
the difficulty. Sometimes fellow travelers save the experience from being a
real disaster. So, two positive experiences balancing out the one annoying one.
At least the ratio is still to the positive.
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